We ship using Royal Mail 1st class Standard Delivery. This service does not offer tracking, compensation for jewellery, or for contents over £20. If you require these services you may wish to contact us to discuss a different shipping option.
We aim to ship within 2 - 3 working days of receiving your order, though on rare occasion it may take up to 5 days.
We ship worldwide from the UK using Royal Mail standard international shipping. This service is not tracked, please contact us if you would like to purchase tracked shipping.
Usually items shipped overseas arrive within 7 - 10 days or quicker, but on rare occasions it can take up to a month. We believe this depends on the postage service in the destination country.
VAT & IMPORT DUTY
Orders received from outside of the UK may be liable for VAT or import charges upon delivery.
These charges vary from country to country, and your goods may be held at customs until you have cleared them and paid the relevant taxes.
We hope that you are absolutely delighted with your Forage product! If you are not 100% satisfied, you may return your order within 21 days of the date printed on the dispatch note. You must contact us by email or telephone within 7 days of receiving the item to arrange the return.
return postage and packaging is at the cost of the customer. You must retain a proof of postage receipt. We cannot take responsibility for items which fail to reach us or are insufficiently packaged.
We are happy to refund or exchange products returned to us as long as they are in an unworn and fully re-sellable condition. We reserve the right to refuse refund should the item appear to be used.
We also reserve the right to deduct postage costs incurred in sending the item to you (for UK customers) and any additional postage costs incurred in sending the item to you (for non-UK customers).
We can only offer refunds for items bought online, for non-internet sales we can offer exchanges or credit note.
Should an item appear to be faulty please contact us within 21 days to let us us know, we cannot accept returns on items that have been heavily worn.
EU Customers have additional rights. To read, cut and paste the following link http://ec.europa.eu/consumers/consumer_rights/consumer_rights_directive/index_en.htm